
Field Notes - Oct 22, '25
Executive Signals
- Strict-by-default is the new choice: auto-apply toughest region; reveal breadth without friction
- One CTA, full tracks: whole-view A/Bs beat mixed micro-optimizations; measure click-to-book conversion
- Fear grabs, outcomes convert : use red alerts with solution tone
- Maps teach, metrics distract : separate flows from counts to lower cognitive load
- Saved report is the new subscribe: trigger 3-touch, finding-aware nurture that earns follow-up
Marketing
Pair Severity with Optimism in Security UX
Red signals risk; the tone should promise resolution. Fear-based language gets attention but suppresses replies. Use compliance-framed nouns (“audit” over “scanner”) and outcome copy that explains what will get better and how.
- Keep red for alerts; pair with solution-oriented lines and visuals
- Replace “blind spots/pain” with benefit-forward next steps
- Test reply and meeting rates alongside click metrics
Turn the Report into a 3-Touch Nurture
A saved report is permission to help. Trigger a short sequence tied to the user’s findings, region-aware and useful enough to earn continued engagement.
- Touch 1: instant recap and severity with one recommended next step
- Touch 2 (48–72h): tactical fixes, localized to the selected jurisdiction
- Touch 3 (1–2w): concise playbook plus optional weekly monitoring invite
Product
Default to the Strictest Region, Reveal the Rest
Reduce choice friction by auto-selecting a strict jurisdiction (e.g., France) at first load. Present two to three canonical alternatives with an explicit “+ more” to signal breadth. Use single-select behavior while copy makes wider coverage obvious.
- Default to strict mode; enable one-click switching
- Show three regions (e.g., France, California, Australia) plus “+ more”
- Keep radio selection; surface full coverage in supportive copy
Separate Map from Metrics to Reduce Cognitive Load
Let the map teach flows, not arithmetic. Move counts (cookies, trackers, exfil events) into a summary tile so users don’t juggle legends and labels. Repeat the country list near the map and again in the top summary if it speeds comprehension.
- Map: show flows only; no inline counts
- Summary tile: trackers, cookies, exfil counts with clear labels
- Duplicate the country list near the map and in the roll-up
One Primary CTA per View, Tested in 2-Week Blocks
Choice kills action. Give each view a single, unambiguous next step and A/B entire tracks in fixed windows. Add a micro-CTA near the severity banner (“Get help understanding this report”) for high-intent users. Count success as click→book conversion; cut underperformers.
- Run 2-week, whole-view A/Bs with one primary CTA
- Embed calendar inline for “High” risk states
- Optimize to click→book conversion; retire below-the-line variants